Emiliya Ivanova-Nikolova
Summary

Emiliya Ivanova-Nikolova

Senior Technical Writer with 18 years of experience, most recently in cloud, security, and IT infrastructure, who uses AI and AI agents.

St. Louis, MO, USA and Sofia, Bulgaria. Authorized to work in the USA and Bulgaria.
bgemmy@yahoo.com · linkedin.com/in/emi-ivanova-nikolova

Experience
Feb 2024 to present

Senior Technical Writer, Swank Motion Pictures

  • Created the internal style guide, with standards and best practices for writing and designing content.
  • Develop integration guides, user guides, and release notes in ClickHelp for Sales, Accounting, and IT.
  • Create entity relationship diagrams in draw.io to explain the integration data structure.
  • Design system architecture diagrams and flowcharts in Visio.
  • Produced a series of system onboarding videos in Camtasia.
  • Building a framework of seven AI agents that records business applications with Playwright and creates how-to training videos with voice-over, pending my approval. It has produced four videos so far (in progress).
Aug 2016 to Jan 2024

Senior Technical Writer, VMware, Inc. (now Broadcom)

  • Lead writer for the Carbon Black Cloud Workload Protection documentation set.
  • Sole writer of the initial VMware Cloud Provider Hub (now Cloud Partner Navigator) documentation set, including the API reference guide.
  • Contributed to the Carbon Black Container documentation, helping DevOps teams secure Kubernetes clusters.
  • Authored structured content in XMetaL and oXygen XML using DITA, minimalism, and single sourcing.
  • Tested each procedure and workflow as a user, and gave feedback to product teams.
  • Reviewed and edited user interface strings, such as error messages and labels.
  • Mentored junior technical writers.
  • Wrote scripts and produced videos for Technical Marketing, published on the VMware EUC YouTube channel.
Feb 2013 to Aug 2016

Senior Technical Writer, Minerva Networks

  • Created installation, upgrade, configuration, and user guides, release notes, and API reference guides.
  • Designed technical drawings and flowcharts to explain complex IP-TV concepts.
  • Authored and improved documentation in Adobe FrameMaker.
  • Managed a small team of technical writers.
Jun 2008 to Jan 2013

Technical Writer, ProSyst Labs (now Bosch)

  • Developed documentation for end users and developers in the automotive, mobile, and smart home fields.
  • Helped migrate the company's documentation into DITA XML to produce HTML deliverables.
  • Reviewed, restructured, and edited documents from other writers.
  • Designed technical drawings, diagrams, and flowcharts.
Skills
AI and data
Multi-agent automation, Playwright, RAG and LLM coursework, OpenAI API, basic Python, Pandas, NumPy, scikit-learn
Writing practice
DITA, topic-based and task-oriented writing, content strategy, audience analysis, accessibility, localization, Agile
Documentation tools
oXygen XML Author, XMetaL, Adobe FrameMaker, ClickHelp, MadCap Central
Technology
AWS, Azure, GCP, cloud security, IT infrastructure, JavaScript and CSS (reading level)
API testing
Postman, Swagger
Version control
Git, GitHub, GitLab, Perforce (P4V), TortoiseGit
Design and media
Figma, Lucidchart, Visio, draw.io, Photoshop, Illustrator, Acrobat Pro, SnagIt, Camtasia
Project tools
JIRA, Confluence, Bugzilla, MS Dynamics 365, MS Power BI, SharePoint
Education
May 2006

Bachelor of Liberal Studies

University of Missouri St. Louis. Combined graphic design and art history majors.

Certificates
Jan 2025

Data Science and Machine Learning: Making Data-Driven Decisions

MIT IDSS, MIT Schwarzman College of Computing

Apr 2019

Certified Technical Communication Professional

GASQ, credential ID 66115

Jul 2018

Architecting on AWS

IT-TRAINING.PRO